Accessibility

1. Discuss your requirements before booking

We want you to have the information you need to decide whether a Muddy Boots Escapes stay suits your requirements. Accessibility needs vary, so please contact us before booking to discuss the particular property and the facilities you need.

Our properties are Muddy Boots – Scarpa, Muddy Boots – Arcade Royale and Muddy Boots – La Petite Mews in Kirkby Stephen. All three properties have stairs. Their layouts and facilities differ. Please do not assume that a feature available at one property is available at another. We have not verified a step-free route, wheelchair suitability or specific access measurements for this statement.

We will make reasonable adjustments for disabled guests in accordance with the Equality Act 2010, considering barriers to our services as well as individual requests. Asking you to discuss your needs does not make advance notification a condition of your legal rights.

2. Information we can help you check

Please tell us which features matter to your stay. We can discuss what information is available and arrange to check details where needed, including:

• Access from parking or the arrival point to the entrance.
• Steps, stairs, thresholds and routes through the property.
• Doorway widths, circulation space and bedroom location.
• Bathroom layout, shower or bath access and available support features.
• Lighting, controls, heating and connected devices.
• Arrival instructions, emergency arrangements and communication preferences.

These are topics to check, not a statement that particular adaptations or facilities are provided. Please ask for measurements, photographs or specific details if they would help you make a decision.

3. Assistance dogs

Assistance-dog requirements are considered separately from our pet-dog rules. Please contact us about any arrangements or information you need, including for a property normally advertised as pet-free. We will discuss the circumstances and any relevant reasonable adjustments; assistance dogs are not subject to pet fees. This includes La Petite Mews, which does not accept pet dogs. Pet-number and minimum-age restrictions are not applied automatically to assistance dogs. Contacting us in advance helps us prepare but is not a condition of your legal rights. See Pets & Assistance Dogs.

4. Using our website

If you have difficulty reading information, using a form, navigating a page or completing a booking, please contact us. Tell us which page or task is affected and what format or method would help.

You may find browser zoom, your device’s text-size controls or assistive technology useful. If an embedded booking, payment, chatbot, map, video or review feature creates a barrier, you can contact us directly for help with the information or booking enquiry.

We have not completed a formal accessibility audit of the website and do not currently claim conformance with a particular Web Content Accessibility Guidelines (WCAG) level. This statement does not certify the accessibility of third-party services.

5. Contact and alternative information

Email [email protected] or call 07346 006156. Muddy Boots Escapes Ltd, company number 14702173. Registered office and formal correspondence address: Unit 27, Cumberland House, Business Park, St Lukes Road, Kirkby Stephen, Cumbria CA17 4HT.

Please include the property or website page, the information you need and your preferred way for us to reply. You do not need to provide a diagnosis or detailed medical history to ask about a property feature. Share only information needed for us to help.

We will discuss the request and what information or assistance can reasonably be provided. We will explain what can be provided and check any property feature or arrangement before confirming it.

6. Feedback and keeping information current

Please let us know if property information is unclear or you encounter an accessibility barrier. We will consider the feedback, check the relevant details and discuss possible next steps.

This statement will be reviewed when confirmed property information, website features or our arrangements change. If a concern is not resolved, see Complaints & Dispute Resolution; this does not limit your legal rights.

Policies & Legal · Privacy & Data Protection

7. Common accessibility questions

Do the properties have stairs?

Yes, all three properties have stairs. Ask us about the routes and rooms you need to use, including entrance access, bedrooms and bathrooms.

Are the properties wheelchair accessible?

We have not verified wheelchair suitability or step-free access for this statement. Please ask for the particular access details, measurements or photographs you need to assess your chosen property.

Can I bring an assistance dog to La Petite Mews?

Assistance dogs are considered separately from its no-pet-dogs rule, in accordance with our duty to make reasonable adjustments. No pet fee applies.

Do I need to disclose my diagnosis?

No diagnosis or detailed medical history is needed to ask about a property feature. Explain the access or assistance you need and share only relevant information.

What if I cannot use the online booking system?

Contact us by telephone or email. We will discuss the barrier and help with information or the booking enquiry, including reasonable adjustments.