Privacy Policy

Last updated: [05 February 2026]

1. Introduction

Muddy Boots Escapes Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with:

• The UK General Data Protection Regulation (UK GDPR)

• The EU General Data Protection Regulation (EU GDPR)

• The Data Protection Act 2018

2. Who We Are

Data Controller:
Muddy Boots Escapes Ltd
Registered in England and Wales
Company Number: 14702173
Registered Address: Unit 27, Cumberland House, Business Park, St Lukes Rd, Kirkby Stephen CA17 4HT
Email: [[email protected] or contact email]

If you have any questions about this policy or your data, you can contact us using the details above.

3. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title

• Contact Data: Email address, phone number, postal address

• Booking Data: Reservation details, accommodation preferences, special requests

• Payment Data: Payment status and transaction references (note: we do not store full card details)

• Technical Data: IP address, browser type, device information, operating system

• Usage Data: How you use our website

• Marketing Data: Communication preferences

4. How We Collect Your Data

We collect data through:

• Website contact or enquiry forms

• Booking and payment systems (e.g. Lodgify or payment providers)

• Cookies and analytics tools

• Direct communication (email, phone, social media)

5. Legal Basis for Processing

Under GDPR, we only process your data where we have a lawful basis, including:

• Contract: To manage bookings and provide our services

• Legal Obligation: For tax, accounting, or regulatory requirements

• Legitimate Interests: To operate and improve our business (e.g. website analytics)

• Consent: For marketing communications or non-essential cookies

You may withdraw consent at any time.

6. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Process bookings and payments

• Provide customer support

• Send booking confirmations and service-related communications

• Improve our website and services

• Send marketing communications (only where consent is given)

7. Marketing Communications

We will only send marketing emails if:

• You have opted in, or

• There is a lawful basis under applicable regulations

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

8. Cookies

Our website uses cookies to:

• Ensure the website functions properly

• Analyse traffic and usage

• Improve user experience

Where required, we ask for your consent before placing non-essential cookies.
You can manage or withdraw cookie consent at any time through your browser or cookie settings.

[Optional: Link to a separate Cookie Policy if you have one.]

9. Sharing Your Data

We may share your data with trusted third parties, including:

• Booking and website platforms (e.g. Lodgify)

• Payment processors

• Email and marketing service providers

• IT and analytics providers

All third parties are required to respect the security of your data and process it in accordance with GDPR.

10. International Data Transfers

Some of our service providers may be located outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• EU adequacy decisions

• Standard Contractual Clauses (SCCs)

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss or misuse

• Disclosure or alteration

Access to your data is limited to those who need it for business purposes.

12. Data Retention

We retain personal data only for as long as necessary, including:

• Booking and financial records: up to 7 years (legal requirement)

• Enquiry data: up to 24 months

• Marketing data: until consent is withdrawn

13. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

UK:

Information Commissioner’s Office (ICO)

EU:
Your local data protection authority within the EU

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

EU:
Your local data protection authority within the EU

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

Privacy Policy

At Muddy Boots Escapes, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect personal information such as your name, email address, phone number, and booking details when you contact us, make an enquiry, or use our services.

How We Use Your Information

Your information is used to respond to enquiries, manage bookings, improve our services, and comply with legal obligations. We do not sell or share your personal data with third parties for marketing purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your Rights

You have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain processing activities in line with UK GDPR.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the details provided on our website.