Muddy Boots Escapes
Policies & Legal
Booking terms, privacy notices and practical stay information from Muddy Boots Escapes Ltd for Scarpa, Arcade Royale and La Petite Mews in Kirkby Stephen, Cumbria. Use this directory to find the policy relevant to your booking or question.
Muddy Boots Escapes Ltd · Company number 14702173
Directory updated: 6 October 2026. Individual policies state their own applicable dates.
Booking, payments and support
Read the terms and arrangements for your reservation. For a platform or agent booking, also check the terms supplied by that channel.
General Booking Terms & Conditions
Payments, booking arrangements, guest responsibilities and the terms that apply to your stay.
Read booking terms →Cancellations & Refunds
Where to find the cancellation and refund arrangements applicable to your booking.
Read cancellation & refund information →Damage & Security Deposits
Information about reporting damage, security deposits and how related concerns are handled.
Read damage & security deposit information →Complaints & Dispute Resolution
How to raise a concern about your stay and find information about our complaints process.
Read complaints information →Consumer Reviews
Where our guest reviews come from and how review information is displayed and managed.
Read review policy →Planning and enjoying your stay
Check the rules and property-specific arrangements before booking, particularly if travelling with children, dogs or particular access requirements.
House Rules
Everyday guidance for a comfortable stay, including looking after the property and being considerate to neighbours.
Read house rules →Occupancy & Visitors
Guest numbers, visitor arrangements and occupancy limits for each property.
Read occupancy & visitor information →Pets & Assistance Dogs
Property-specific pet arrangements, assistance dog information and guidance for guests travelling with dogs.
Read pets & assistance dog information →Children & Infants
Information for families about suitability, available facilities and practical considerations before booking.
Read children & infant information →Accessibility
Website and property accessibility information to help you discuss your individual requirements with us.
Read accessibility information →Smoking & Vaping
Smoking and vaping rules for the properties and relevant outdoor areas.
Read smoking & vaping information →EV Charging
No EV charging is provided. Read the restrictions on household sockets and plan charging away from the property.
Read EV charging information →Privacy, technology and providers
Understand how personal information and connected services are used, and how to raise a privacy enquiry.
Privacy & Data Protection
How we collect, use, store and share personal information, and how to contact us about your data.
Read privacy policy →Cookie Policy
Information about cookies and similar technologies used on our website and your available choices.
Read cookie policy →CCTV & Video Doorbells
Where cameras operate, why they are used and how recordings and privacy are managed.
Read CCTV policy →Smart Devices
Information about connected devices, heating controls, smart locks, alarms, broadband and televisions.
Read smart device information →Third-Party Providers
Find information and relevant policy links for the providers supporting our website, bookings and properties.
Read third-party provider information →Common questions
Which terms apply to my booking?
Read our General Booking Terms & Conditions. Direct-booking payment and cancellation arrangements are explained there and on our Cancellations & Refunds page. If you book through a platform or agent, also check the policy supplied for your specific reservation.
Where can I check whether a property suits my party?
See Occupancy & Visitors, Children & Infants, Pets & Assistance Dogs and Accessibility. Property features differ; contact us if you need measurements or details before booking.
Where can I find information about cameras and connected devices?
Read CCTV & Video Doorbells and Smart Devices, alongside our Privacy & Data Protection notice.
How do I raise a concern about my stay?
Contact us using the details below. Our Complaints & Dispute Resolution page explains how concerns are handled.
Need help before you book?
If you have questions about a policy, a particular property or your individual requirements, please contact us before booking so we can help you find the relevant information.
Email [email protected] or call 07346 006156.
Muddy Boots Escapes Ltd
Company number: 14702173
Registered office and formal correspondence address: Unit 27, Cumberland House, Business Park, St Lukes Road, Kirkby Stephen, Cumbria CA17 4HT.
This is our business correspondence address. Use the property address and arrival instructions supplied with your booking for your stay.