Smart Devices

1. Equipment at each property

The table distinguishes equipment currently installed from planned additions. Alexa, Aico/HomeLINK alarms and Samsung smart TVs are installed at all three properties.

Please contact us before booking if you need specific device details or have privacy or accessibility concerns. Planned equipment is not a current amenity.

2. Alexa and your choices

Alexa devices at all three properties remain available in standby with microphones enabled and are configured to “Don’t save recordings”. A wake word or other activation can send audio to Amazon for processing; accidental activation is possible. This setting does not mean that no audio is ever processed.

Amazon explains that voice recordings are deleted after processing under this setting, while text transcripts and typed requests can remain for 30 days after the last interaction in a chat. Other service or interaction records may follow different retention arrangements; the setting is not a promise that all information is deleted within 30 days. See Amazon’s Alexa privacy information.

You can use the device’s microphone-off control to disable voice activation. At Scarpa, heating is operated through Alexa: contact us for help with heating if you prefer not to use voice commands. Do not unplug or reset the system. Avoid linking personal accounts or sharing sensitive information through voice requests unnecessarily.

3. Smart locks and access logs

Yale smart locks retain access logs under the applicable Yale service. Relevant records may include access events, identifiers and times associated with your stay. We use relevant information for managing access, troubleshooting and security.

At La Petite Mews, routine access-log retention is set to 30 days. Yale locks at Scarpa and Arcade Royale are planned, not installed; their intended 30-day retention setting has not yet been applied. Provider account, service and security records may have separate retention periods. We will update this notice when planned installations are completed.

Follow your arrival instructions, keep access codes secure and report access difficulties promptly. Do not reset or alter lock settings.

4. Heating, alarms and connected equipment

Heating controls and connected safety equipment may process device status, temperatures, settings or safety events, depending on the product and configuration.

Follow the property instructions for heating and appliances. Do not cover, disconnect or interfere with smoke alarms, detectors or safety equipment. Please ask us before changing a setting you do not understand.

If you have a concern about a connected feature, contact us to discuss practical options. Do not disconnect essential safety, access or heating equipment. In an emergency, call 999.

5. Wi-Fi, televisions and personal accounts

Broadband and smart-TV services may process connection identifiers and service usage under their own arrangements. Streaming and app providers have their own privacy notices.

If you sign into a personal streaming or other account on a TV, sign out before departure. Please do not change system accounts or factory-reset equipment. Contact us if you need help removing your account.

6. Exterior cameras and video doorbells

Ring equipment covers front doors and designated parking areas. Recording is motion-activated, with no continuous recording, and audio is enabled. Exterior signage at all three properties states that video and audio are recorded.

Routine recordings are retained for up to 30 days. Specific relevant clips may be retained longer where necessary for an incident, complaint, insurance or legal matter, with review and deletion when no longer needed.

See CCTV & Video Doorbells for the detailed notice. Contact us with questions about coverage or recordings.

Frequently asked questions

Is Alexa installed at all three properties?

Yes. Alexa is available in standby at Scarpa, Arcade Royale and La Petite Mews, with microphones enabled and the “Don’t save recordings” setting applied.

Does “Don’t save recordings” mean Alexa processes no audio?

No. Activation can send audio to Amazon for processing, including accidental activation. Voice recordings are deleted after processing under that setting; transcripts and typed requests can remain for 30 days after the last interaction in a chat. Other records may have different retention arrangements.

Can I turn off Alexa’s microphone?

Yes, using the device’s microphone-off control. Contact us if you need help. At Scarpa, ask us for help with heating if you prefer not to use voice commands, because heating is operated through Alexa.

Which properties currently have Yale smart locks?

La Petite Mews has an installed Yale smart lock with routine access logs set to 30 days. Yale installations at Scarpa and Arcade Royale are planned, with intended 30-day access-log retention.

Do the Ring cameras record continuously?

No. They record motion-activated video with audio at front doors and designated parking areas. Routine recordings are retained for up to 30 days, with relevant incident clips retained longer only where necessary.

Should I sign out of my TV accounts?

Yes. Sign out of any personal streaming or app accounts before departure. Contact us if you need assistance rather than factory-resetting the television.

7. Privacy enquiries and support

Our Privacy & Data Protection notice explains our processing, retention and your rights. Provider processing depends on the particular product and service; not all device records have a 30-day retention period.

For device instructions, privacy enquiries or an accessibility request, email [email protected] or call 07346 006156. Please include the property and the feature concerned, without sending unnecessary sensitive information.

Muddy Boots Escapes Ltd · Company number 14702173.
Registered office and formal correspondence: Unit 27, Cumberland House, Business Park, St Lukes Road, Kirkby Stephen, Cumbria CA17 4HT.

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