Third-Party Providers

1. How we use providers

Muddy Boots Escapes uses third-party services for website hosting, reservations, payments, communications, review displays and connected property equipment. Booking platforms and agents may also be involved when you book through them.

The providers relevant to your stay depend on your booking channel, chosen property and the features you use. Listing a provider here does not mean that every provider receives your guest information.

2. Provider directory and privacy references

These links provide the providers’ own privacy information. Where a link is a privacy hub or website notice, product-specific terms may also apply; contact us for the relevant equipment details.

For Aico/HomeLINK’s processing arrangements, see also the HomeLINK Data Processing Agreement. For Chatbase, see its Data Processing Agreement. Associated booking affiliates are identified in the notice and confirmation of the channel used; we do not assume all affiliates receive your information.

3. Your booking and provider terms

For a direct booking, read our General Booking Terms & Conditions and the information shown when you book. For a platform or agent booking, check the terms and cancellation policy for your particular reservation.

A provider’s privacy notice explains its own processing. It does not replace our Privacy & Data Protection notice, our accommodation obligations or your statutory rights.

Links may lead to general privacy information rather than the terms for a particular device or service. Please ask us if you need the relevant product details.

4. Privacy settings and retention

Our Chatbase conversation-history and contact-collection features are disabled. We do not enter guest records or customer personal information into ChatGPT. Messages submitted to the website chatbot still need to be processed to generate a reply; please avoid unnecessary sensitive information.

Alexa voice recordings are set not to be saved, but requests can be processed by Amazon and text transcripts or typed requests can remain for 30 days after the last interaction in a chat. Routine Ring recordings are retained for up to 30 days, with specific incident exceptions explained in our privacy and camera notices.

These settings do not impose a 30-day retention limit on every provider or business record. La Petite Mews Yale routine access logs are set to 30 days; the same period is intended for planned locks at Scarpa and Arcade Royale. Other service records may have different retention arrangements. Google Analytics data retention and cookie expiry are separate settings, not covered by our Ring or Yale 30-day settings. See Smart Devices and CCTV & Video Doorbells.

Website analytics and custom tools

Our website uses Lodgify’s built-in Google Analytics integration and includes Chatbase, DropInBlog, Revyoos and Trustindex services. Lodgify reports that its built-in analytics script is controlled by the analytics choice in its cookie banner.

Lodgify’s banner does not automatically control custom scripts installed through header or footer code fields. The privacy settings for a chatbot or review widget are separate from cookie and browser-storage consent. Do not assume that rejecting analytics disables every embedded service.

Read our Cookie Policy for information about cookies and similar technologies. Provider website cookie lists are not necessarily inventories of the embedded tools on this website.

Lodgify’s native consent choice also governs its covered checkout analytics. Custom embedded tools operate independently of that choice. Lodgify currently provides no persistent on-site control to reopen its banner after a saved choice; see our Cookie Policy for the available browser controls and service limitations.

Frequently asked questions

Does every provider receive my booking details?

No. The relevant services depend on your booking channel, chosen property and the features you use. A provider’s inclusion in this directory does not mean your booking details are sent to it.

Is ChatGPT the website chatbot?

No. The website chatbot uses Chatbase. We use ChatGPT for business content assistance and do not enter guest records or customer personal information into it.

Does disabling chatbot history mean nothing is processed?

No. Chatbase still processes submitted messages to generate responses, along with service-related technical information. Please do not submit unnecessary sensitive information.

Is all provider information deleted after 30 days?

No. The stated Ring and Yale settings and Alexa transcript arrangements concern particular records. Other business and provider records may have different retention periods.

Do provider privacy notices replace your own notice?

No. Read this directory alongside our Privacy & Data Protection notice. Provider notices explain their own processing and do not remove our obligations or your statutory rights.

Does Reject all disable every website tool?

Do not assume so. Lodgify reports that its built-in analytics is consent-controlled, but its banner does not automatically govern custom header or footer scripts. See our Cookie Policy for the applicable arrangements.

Contact

For questions about a provider used for your booking or property, email [email protected] or call 07346 006156. Include the property or booking channel and the service concerned.

For an issue involving a personal streaming or other provider account, you may also need to contact that provider directly. Please do not send passwords or full payment-card details.

Muddy Boots Escapes Ltd · Company number 14702173.
Registered office and formal correspondence: Unit 27, Cumberland House, Business Park, St Lukes Road, Kirkby Stephen, Cumbria CA17 4HT.

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