Occupancy & Visitors

1. Maximum overnight occupancy

Scarpa, Arcade Royale and La Petite Mews each accommodate up to four guests, plus a maximum of one infant under two years old. Children aged two or over count towards the four-person limit. The infant allowance is an occupancy rule, not a statement that the property is suitable or equipped for infants.

All overnight guests must be included in the booking, including children and any infant. No additional overnight visitors are permitted.

Our properties are not equipped or suitable for infants or toddlers. If your party includes an infant, you must acknowledge the suitability and safety information we provide, and parents or carers must supervise their child throughout the stay. Read our Children & Infants policy before booking. An acknowledgement does not remove your statutory rights or exclude liability that cannot lawfully be excluded.

2. Lead guest and booking details

The lead guest must be at least 21 years old. Please provide accurate party details and ensure that everyone in your party understands the rules that apply to the stay.

Contact us before arrival if your party changes so that we can check the revised details against the occupancy limit and booking arrangements. A change must not result in extra overnight guests beyond the permitted limit.

3. Daytime visitors

Use reasonable discretion when inviting daytime visitors. Keep numbers modest and appropriate to the size of the property, and consider noise, parking, shared access and the effect on neighbours.

No fixed daytime visitor allowance is specified in this policy. If you are unsure whether a proposed visit is appropriate, please discuss it with us beforehand.

Daytime visitors must not stay overnight. Please ensure they follow the relevant property rules, including the indoor smoking and vaping ban.

4. No parties and respect for neighbours

Parties and events are not permitted. Please avoid gatherings or behaviour that disturb neighbours or other people using nearby or shared areas.

Quiet hours are 11pm to 7am. Keep noise at a considerate level at all times, including when arriving, leaving or spending time outdoors. Be respectful and courteous towards neighbouring residences and businesses. Follow the parking and access instructions for your chosen property and do not obstruct entrances or shared routes.

5. Looking after the property

Please ensure guests and visitors treat the property and its contents with care and follow the safety instructions. Report damage, faults or concerns promptly.

Any proposed charge for damage or additional cleaning will be assessed under our booking terms and Damage & Security Deposits policy, based on reasonable, evidenced loss for which you or your party are responsible. We provide evidence and give you 48 hours to respond before taking payment, considering your response. Contact us promptly if you reasonably need more time. There is no automatic fixed penalty under this policy.

Frequently asked questions

How many people can stay?

Each property permits up to four guests, plus one infant under two. All overnight guests, including the infant, must be included in your booking.

Does a two-year-old count towards the four-guest limit?

Yes. Children aged two or over count towards the four-person limit. Only one infant under two may be additional to that limit.

How old must the lead guest be?

The lead guest must be at least 21 years old.

Can friends visit during the day?

Yes, using reasonable discretion with numbers and respecting the property, neighbours, parking and access. Discuss your plans with us beforehand if you are unsure. Visitors must follow the property rules.

Can visitors stay overnight?

No. Only guests included in the booking may stay overnight. Contact us before arrival about any proposed change to your booked party.

Are parties or events allowed?

No. Parties and events are prohibited. Quiet hours are 11pm to 7am, and considerate noise levels are expected throughout the day.

Contact and related policies

To discuss party changes, daytime visitors or a concern during your stay, email [email protected] or call 07346 006156. Please include the property, booking reference and relevant details.

Muddy Boots Escapes Ltd · Company number 14702173.
Registered office and formal correspondence: Unit 27, Cumberland House, Business Park, St Lukes Road, Kirkby Stephen, Cumbria CA17 4HT.

House Rules · General Booking Terms & Conditions · Children & Infants · Smoking & Vaping · Complaints & Dispute Resolution

This policy does not remove your statutory rights.